SMS Policy

Program Description

Woodbridge Public Auto Auction ("WPAA") operates a customer-care and transactional SMS program for customers who submit an inquiry on WPAA.US or interact with WPAA by phone or in person. Messages relate to inquiries, appointments, offers, auction registration, vehicle information, inspection requests, transportation coordination, export inquiries, and customer support.

Opt-In Process

Consumers opt in to WPAA SMS in one of the following ways:

• Web form opt-in. Every WPAA lead form (Sell or Consign, Request WPAA Inspection, Request Transportation, Export Information, Vehicle Question, Contact) includes an SMS consent checkbox that is not pre-checked. The consumer must affirmatively check the box. The exact disclosure shown next to the checkbox is:

  "I agree to receive text messages from Woodbridge Public Auto Auction regarding my inquiry, appointments, offers, auction registration, vehicle information, and customer support communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase."

• In-person/phone opt-in. Customers who request SMS follow-up at the WPAA facility or by phone are recorded as opted in with date, time, and channel.

Message Frequency

Message frequency varies based on your inquiry and activity. WPAA sends only messages related to your request and customer-care follow-up.

Message & Data Rates

Message and data rates may apply. Check with your wireless carrier for details.

Opt-Out Process (STOP)

• Reply STOP to any WPAA SMS to immediately unsubscribe.
• You will receive one confirmation message that you have been unsubscribed; no further SMS will be sent unless you opt in again.
• You may also opt out by calling +1 703-643-1189.

HELP Instructions

• Reply HELP to any WPAA SMS to receive a help message with WPAA contact information.
• You may also call +1 703-643-1189 or email/visit WPAA at 1108 Horner Road, Woodbridge, VA.

Privacy

WPAA does not share mobile information, including phone numbers and SMS opt-in/consent data, with third parties or affiliates for marketing or promotional purposes. Consent to receive SMS messages is not shared with third parties for marketing purposes. See our Privacy Policy.

Terms

Use of WPAA SMS is also governed by our Terms of Service. Consent to receive SMS is not a condition of purchase.

Sample Messages

• "WPAA: Thanks for your inquiry on the 2019 Honda Accord (Stock #12345). A team member will follow up today. Reply STOP to opt out, HELP for help."
• "WPAA: Your inspection appointment is confirmed for Sat 10:00 AM at 1108 Horner Rd, Woodbridge VA. Reply STOP to opt out."
• "WPAA: You've been unsubscribed from WPAA text messages. No more messages will be sent."

Contact

Woodbridge Public Auto Auction
1108 Horner Road, Woodbridge, VA
Phone: +1 703-643-1189
Email: info@wpaa.us