Privacy Policy — WPAA.US

This Privacy Policy explains how Woodbridge Public Auto Auction ("WPAA", "we", "us") collects, uses, and protects information submitted through WPAA.US and through our SMS, phone, and email communications.

1. Information We Collect

Contact details you submit through our forms: name, phone number, email, country, and preferred contact method.
Vehicle details you submit: VIN, year, make, model, trim, mileage, condition, photos, and related notes.
Inquiry context: the request type (inspection, transportation, export information, vehicle question, sell/consign review) and any message you provide.
Technical data: source URL of the request, basic device/browser information used to deliver and secure the site.

2. How We Use Information

To respond to your request and follow up about your vehicle, inspection, transportation, export, or appointment.
To coordinate auction registration, vehicle reviews, consignment, and customer support.
To send transactional SMS, phone, and email communications related to your inquiry.
To maintain records of communications and improve our services.

We do not sell personal information. We do not share mobile information with third parties for marketing purposes.

3. SMS Communication Practices

When you provide your mobile number through a WPAA form and check the SMS consent box, you consent to receive text messages from Woodbridge Public Auto Auction regarding your inquiry, appointments, offers, auction registration, vehicle information, and customer support communications.

Message frequency varies based on your activity and inquiry.
Message and data rates may apply from your wireless carrier.
Consent is not a condition of purchase.
SMS consent is collected via an unchecked opt-in checkbox on every lead form that may generate text messages.

4. Opt-Out and Help

Reply STOP to any WPAA text message to unsubscribe at any time. You will receive one confirmation message and will not receive further SMS unless you opt in again.
Reply HELP to any WPAA text message for assistance, or contact us using the information below.
You may also request removal by calling +1 703-643-1189.

5. Data Sharing

We share information only with service providers that help us operate the site, deliver SMS/email, host data, or coordinate vehicle services on your behalf. These providers are bound to use the data only to provide their service to WPAA. Mobile opt-in data and consent are never shared with third parties for marketing.

6. Data Retention & Security

We retain inquiry data for as long as needed to service your request and meet our legal and operational obligations. We use industry-standard safeguards to protect data in transit and at rest.

7. Your Choices

You may request a copy, correction, or deletion of your personal information by contacting us at the address or phone number below. You may opt out of SMS at any time by replying STOP.

8. Contact

Woodbridge Public Auto Auction
1108 Horner Road, Woodbridge, VA
Phone: +1 703-643-1189
Email: info@wpaa.us
See our Terms of Service and SMS Policy.